IBPS CRP Customer Service Associate XVI Recruitment 2026

The Institute of Banking Personnel Selection (IBPS) has officially announced a massive recruitment drive for the Common Recruitment Process (CRP CSA XVI) to fill 11,403 Customer Service Associate (Clerical Cadre) vacancies across various participating public sector banks in India. Candidates seeking a stable and rewarding career in the banking sector can take advantage of this golden opportunity. The selection process will comprise two stages of competitive examinations: Preliminary and Main tests. Eligible candidates can submit their applications online through the official portal within the stipulated timeline.

Overview of IBPS Clerk Recruitment 2026

• Post Name: Customer Service Associate (Clerk)
• Total Vacancies: 11,403 Posts (Assam: 349 Posts)
• Organization: Institute of Banking Personnel Selection (IBPS)
• Qualification: Graduation in any discipline
• Pay Scale: ₹ 24,050 - ₹ 64,480/- per month
• Application Start Date: 1st August 2026
• Application End Date: 28th August 2026

Recruitment Details

The CRP CSA XVI exam is aimed at filling clerical cadre positions for the financial year 2027–2028 across various nationalized banks in India. The recruitment provides an equal opportunity for graduates from all streams to enter the banking workforce as Customer Service Associates.

Vacancy Details

A total of 11,403 openings are distributed state-wise and category-wise across India.

• Unreserved (UR): 4,740
• EWS: 996
• OBC (NCL): 2,815
• SC: 1,910
• ST: 942

In Assam, a total of 349 vacancies are allocated among major participating banks like Punjab National Bank, Canara Bank, Bank of Baroda, and Central Bank of India.

Eligibility Conditions

• Nationality: Must be a Citizen of India or a subject of Nepal/Bhutan.
• Age Limit: Candidates must be aged between 20 and 28 years as of 1st August 2026 (Born between 02.08.1998 and 01.08.2006).
  • SC/ST Candidates: 5 years relaxation
  • OBC (NCL) Candidates: 3 years relaxation
  • PwBD Candidates: 10 years relaxation
• Educational Qualification: Must possess a valid Degree (Graduation) in any discipline from a recognized University/Institute.
• Computer Literacy: Operating and working knowledge in computer systems is mandatory (Certificate/Diploma/Degree or studied as a subject).
• Language Proficiency: Candidates must be proficient (read, write, speak, understand) in the official local language of the chosen State/UT.

Documents Required

1. Scanned Passport Size Photograph
2. Scanned Signature
3. Left Thumb Impression
4. Handwritten Declaration Image
5. Graduation Mark Sheets and Certificates

How to Apply

1. Visit the official IBPS application portal.
2. Click on "New Registration" and register by providing basic details.
3. Save the Registration ID and Password generated.
4. Fill in personal details, educational qualifications, and bank preferences carefully.
5. Upload the required documents in specified formats.
6. Pay the application fee online using Debit/Credit Card, Net Banking, or UPI.
7. Verify all details before clicking the final submission.
8. Download and print out the application confirmation page for future reference.

Important Dates

• Online Application Starting Date: 1st August 2026
• Online Application Closing Date: 28th August 2026
• Preliminary Examination: 10th and 11th October 2026
• Main Examination: 27th December 2026

Important Links

• Official Website: https://www.ibps.in

FAQs

Q1: What is the last date to apply for IBPS Clerk 2026?
A: The last date to submit online applications is 28th August 2026.

Q2: What is the age requirement for Customer Service Associate posts?
A: Applicants must be between 20 and 28 years old as on 1st August 2026, with relaxation applicable for reserved categories.

Q3: Can final year students apply?
A: Candidates must possess a valid degree certificate/mark sheet showing graduation on or before the date of registration.